The following Terms and Conditions govern your purchase of tickets through Ticket Centre. If you visit our site (TorontoTicketCentre.ca) and make a purchase, or order tickets via telephone with an authorized Ticket Centre representative, you are agreeing to the following. Please read through the Terms and Conditions carefully before making a purchase.
No refunds, order cancellations, or ticket exchanges once a ticket request is accepted by us either online or by telephone. Please order tickets only after you are absolutely certain you want them. A return invoice confirmation, typically sent via email from Ticket Centre, will state the payment terms or confirm that your credit card has been charged for your order, and serves as our acceptance of your request to purchase tickets. Refunds as permissible if an event is cancelled or postponed.
Refunds can also be provided in the event that Ontario’s Ticket Sales Act is breached. Ticket Centre has worked hard to ensure compliance with this this act, and it is your responsibility to understand your rights thereunder.
Ticket Prices: Due to Ontario Government requirements, the price you pay for tickets through Ticket Centre is mandated to be lower than the FACE VALUE printed on the tickets, though in many cases the tickets do not actually have a face value printed on them. Ticket Centre is not affiliated with TicketMaster, the box office or any venue. All sales are in CDN Dollars and subject to HST where required.
Ticket Availability: Ticket prices and availability are guaranteed at the time the order is CONFIRMED by us via phone or email with a copy of your invoice attached. If the tickets you have requested are not available for some reason, then you have no obligation to purchase similar tickets. Ticket Centre may offer equivalent or better tickets, but we will contact you to discuss and agree before completing your order.
Seating Location: Since we are human, we cannot be responsible for typographical errors within the inventory listed for sale. When an error is found while processing your order you will be notified of the error and provided with other seating choices (if available) or a refund, as applicable. Check your tickets carefully upon receipt. If there is an error with the ticket location or date, we must be contacted and the tickets returned to our office within 48 hours of receipt.
Almost all tickets are provided electronically; however, in some cases tickets will not to be distributed until one to two weeks prior to the event. Due to Ontario government overreach, we are unable to sell this type of ticket (i.e., one that must be “picked up”), despite numerous other protections that in place for your protection, including our own voluntary participation in the Canadian Ticket Brokers Association and the National Association of Ticket Brokers. We can still place you on a contact list and will reach out to you as ticket inventory becomes available and is “in hand”. If there are “hard tickets” that a customer fails to pick up, we are not responsible for any financial loss incurred from the purchase of the tickets, and no refund will be issued.
FedEx Deliveries will require a signature. It is your responsibility to provide a valid and secure address and have an adult available to accept and sign for delivery. Shipping and delivery times are subject to change and vary by destination. If for any reason FedEx fails to deliver your tickets in time for your event you agree not to hold Ticket Centre responsible for any costs associated with your tickets, shipping charges or additional financial costs related to the missing of your event.
To protect our customers from credit card fraud, a signed Credit Card Authorization Form may be requested.
If required, the Credit Card Authorization form will be faxed or emailed to you after we have confirmed your tickets. Please sign and date the Credit Card Authorization form and fax or email it back to us, along with a copy of a Photo ID as well as a front AND back copy of the credit card you are using for the purchase. You may black out any personal information on your photo ID you do not wish us to see as long as we can make out a signature and your name on the ID. You may also black out the first twelve digits on the card, we need to be able to read the last four digits on the card as well as your name on the front and the signature strip on the back. Again, this policy is implemented to protect card holders and prevent credit card fraud.
When you receive your tickets keep them in a safe place. In most cases, Tickets cannot be replaced if they are lost, stolen or damaged. Treat your tickets like cash. Please note that direct sunlight or heat can damage some tickets. Although extremely rare, if your tickets are lost or arrive late due to FedEx's negligence, you agree to limit Ticket Centre's total financial liability to a maximum of $100. In the event your tickets are lost or arrive late due to FedEx's negligence, we will file a "Lost Claim" on your behalf and credit your account once we receive a refund from FedEx.
If an event is officially cancelled, and has not been postponed or re-scheduled, a full refund will be issued for the amount paid for the tickets. Any shipping and service charges are not refundable. In order to receive the refund on a cancelled event, simply contact us via phone or email.
If an event is postponed the tickets will be honored for the new date of the show. New tickets will typically not need to be issued. Due to the high number of postponed concert, sports and theater events, it is the responsibility of the customer, not Ticket Centre, to check with local media outlets to get the most up-to-date time and date for when the postponed event will take place. If you cannot make the new date, we can typically offer a refund, but it may depend on the specific event. Please contact us to discuss.
Event dates and times printed on the face of the tickets and noted in your ticket paperwork are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date.
Please note that purchases by credit card do not grant you any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud us may result in legal action brought against you.
In the event you dispute your confirmed ticket order and the credit card company decides against you, you will be assessed a $100 administrative charge. This is to avoid victim fraud, banking fees and administrative time spent handling the dispute.
Tickets for some events are not available to ship until closer to the date of the event. Due to Ontario government overreach noted previously, Pre-Orders are not permissible. As described in #3 above, Ticket Centre will keep your contact information on a list in the event that you would like us to reach out when inventory becomes available.
We accept all major forms of credit: MasterCard, Visa and AMEX. In some cases, as noted in item #4 above, a credit card authorization form may be required to be filled out and returned to us along with a copy of your passport or drivers license and the front and back of your credit card.
We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason.
We are not responsible for the conditions or the actions of the crowd at any event. The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive it is your responsibility to ask them to move or ask an usher to seat you.
In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's and administrative fees. By purchasing you agree to waive any additional rights or remedies conferred upon you now or in the future under Ontario law and all disputes are to be litigated within the jurisdiction of the courts of Ontario.